How do 1300 numbers work?
What is a 1300 number?
A 1300 number is one point of contact for your business, from anywhere in Australia, 24 hours a day, 7 days a week. With a 1300 number you decide where it directs your calls and how each call is answered. A 1300 number gives you the ultimate in flexibility whether you are a small business or a large national company with offices in each State.
What happens when a customer calls your 1300 number?
The call is redirected depending on how you have configured the service
You decide how you want the call answered, how many answerpoints are set up, where the call is directed and whether you want to incorporate a Live Answering service.
A few of the ways that 1300 numbers can be answered or redirected
- By you at any nominated number; on your mobile or at your office,
- Redirected to another number (your receptionist for example) if your line is engaged,
- At any Interstate or local office depending on where the call originates,
- By our Live Answering service,
- With a professionally recorded Business Intro,
- Using an IVR to provide the caller with pre-selected options.
Or combine any of these services to get the solution that's right for you.
How much does it cost, and who gets charged?
What do you pay?
With all of our 1300 numbers, calls from a local landline caller that you answer on your landline include FREE talk time minutes. After the FREE talk time minutes, our low call rates apply. Free minutes vary depending on plans, with our most popular 1300 number plan providing 30 free minutes.
What does the caller pay?
Calls from a fixed line are the cost of a local call from anywhere in Australia. If a caller uses their mobile they will pay their normal mobile rates.
