All you need to know about 1300 numbers (and 1800 numbers)
This information about Australian 1300 phone numbers
and 1800 phone numbers will help you understand the basics, your
options and how to make the right choices for your business.
Getting a dream phone word number that you've
always wanted may be more expensive than you thought. However,
getting a good "numeric" 1300 number or 1800 number is
still really very quick, easy and inexpensive.
We can help you.
We specialise in providing cheap 1300 numbers and cheap 1800
numbers and the full range of telecommunications services to
businesses around Australia. Regardless of whether you have a
small home based or your business is a corporate giant, we can
provide you with friendly help, advice and savings.
If you can't find the answers on our website, please call us
on 1300 799 945. We'll be pleased to help.
1300 numbers and 1800 numbers - An overview ...
All 1300 numbers
and 1800 numbers have the same functionality.
There are plenty of 1300 numbers to choose from.
It will be
YOUR 1300 number.
When your 1300
number or 1800 number IS NOT YOURS.
Getting 1300
numbers and 1800 numbers is easy.
Various charges
that can be applied by telecommunications companies.
No fearful bills
here!
A range of CHEAP 1300 number plans.
Customer Service
from telecommunications companies can be frustrating.
Several BIG
benefits of 1300 numbers or 1800 numbers for your
business.
1300 numbers and
1800 numbers are becoming more popular.
You can keep your
1300 number if you relocate.
Online access to
your 1300 call records and account.
One easy payment
method.
The quality
differences between telecommunications companies.
The different
types of 1300 number and 1800 number suppliers.
More about 1300
numbers and 1800 numbers.
1300 Phone word numbers
and SmartNumbers©.
Are there benefits
to having a 1300 phone word number?
Phone-word numbers
don't work with all phones.
The need to have a
"phone word" number / SmartNumber depends on
...
If you really want
a phone word number, we can help you to get it.
If you buy a
SmartNumber, we can act as your carrier.
We always have a
selection of good "numeric" 1300 numbers available.
Which
telecommunications company should I trust with my
business?
What are the
routing options for your 1300 number?
1300 numbers and 1800 numbers - An overview ...
A caller can make a call to a 1300 number from any
Australian fixed landline for the cost of a local call. For this
reason, a 1300 number is also known as "local call"
number.
A caller can make a call to a 1300 number from any Australian
fixed landline for free. This is why a 1300 number is also known
as "free call" or toll free numbers.
However, 1300 and 1800 callers using a mobile phone will usually pay a rate
that is set by their mobile phone company.
The holder of the 1300 or 1800 number account (the
recipient of the call) pays for the cost of the call. With 1300
numbers however, the recipient doesn't pay any fees for the
first 20 minutes for calls that originated from a local landline
caller.
An 1300 number or 1800 number does not need a separate
physical phone line. A 1300 number or 1800 number is a virtual
number that is routed (redirected) to a destination number (a
fixed landline or mobile) where it can be answered). Callers can
still dial your normal number directly. However, when someone
dials your 1300 number or 1800 number it will also be received at
your normal number as if the caller had dialed the normal number
directly. A 1300 number or 1800 number is only for inbound calls.
Your normal phone number (and account) is used for outbound calls
(dialling out).
All of your normal number features - caller id, call
waiting, call forwarding, voicemail or any answering equipment
etc. all function the same as if the caller had dialed your
normal number directly. 
All 1300 numbers and 1800 numbers have the same
functionality.
The "Australian Communications and Media
Authority" (ACMA), an Australian Government department
controls all Australian 1300 numbers and 1800 numbers which are
made available via a national "pool" (database). Our
1300 numbers function exactly the same way as all of the major
carriers. Our customers tell us however, that in addition to
being inexpensive, we're more helpful and provide faster
connections and better customer service.
We have plenty of cheap 1300 numbers to choose from.
There are approximately four thousand 1300 numbers in the ACMA "pool" at the beginning of
each month. This includes 1300 numbers that are no longer used
(re-release numbers) and new-release numbers.
Each month, we hand-pick the best 1300 numbers from the
ACMA lists and make them available on our website/s.
It will be YOUR 1300 number
Some carriers (particularly phone word companies)
keep the rights to the 1300 number and lease/sublease it to you. If
you obtain your 1300 number or 1800 number from us, it's
yours providing you maintain your account in good order and keep
your it attached to a destination number. If you wish, you can
even transfer your 1300 number to another carrier at any time.
When your 1300 number or 1800 number IS NOT
YOURS
1. When it is owned by an 1300 number
provider and they "lease/sublease" it to you.
IMPORTANT:
If you:
- call some 1300 number or 1800 number businesses to
ask if a special number is available, OR
- use some 1300 number or 1800 number websites to
see if a particular phone word is available,
your request is recorded / logged and the company
will quickly purchase the 1300 number if it is available and then
attempt to 'lease' it to you at extremely high fees. This
practice is common, so beware. Your business phone number is the
lifeline of your business. If you do business with an unethical
provider, your business will then be at their mercy forever. If
you have a disagreement with that provider or fail to pay their
demands, you could have your 1300 phone number withdrawn and leased to
one of your competitors.
We GUARANTEE that we will help you to
get the 1300 number you want if it is available ... and it will be
YOUR 1300 number. What do we make out of it? - a happy
customer ... and naturally we hope you will then use us to act as
the "carrier" for your new 1300 number.
2. When it is a "shared 1300 number"
Sharing is a common practice, particularly with
1300 phone word providers. An 1300 number or 1800 number can be routed
to multiple destination numbers (eg. Callers from NSW can be
redirected to the destination number of a Sydney business.
Callers from Victoria can be redirected to the destination number
of a Melbourne business). This means the 1300 phone word provider can
lease the SAME 1300 NUMBER to different businesses state by state or
in other smaller, regional areas.
Another "shared number" variation is the
1300/1800 number extension. The provider sells
"extensions" to the same 1300 number or 1800 number.
eg. 1300 987 789 Ext 321 or Ext 654. This product may be OK for
the kids to call home reverse charges. However it is definitely
NOT an appropriate format for a business phone number.
When you obtain a 1300 number or 1800 number from us
you can be assured that it will be YOUR number. We put our
customers first and we believe this is the best way to build our
business.
Getting cheap 1300 numbers and 1800 numbers is easy
It’s actually VERY easy. All you need to do is
print out and fill in our application form, choose an appropriate
plan and 1300 number from the list on our website, fax the application
and you'll usually have your number within 1 working day.
Various charges that can be applied by
telecommunications companies.
Telecommunications company fees and charges can be
very complicated and confusing to the average consumer. The
telecommunications sector is very competitive and companies have
become more and more "creative" and intentionally
confusing when it comes to their fee structures (CAPS,
Bundled/Combined packages etc).
The following charges may be applied to virtually ANY
telecommunications service (including normal outbound calls that
you make, inbound 1300 or 1800 numbers, mobiles):
- Setup Fee
- Monthly Account Fee
- Flagfall
- Minimum Call Fee
- GST (are fees GST inclusive?)
- Time-block charging methods (eg. 30 sec or per
second)
- Rates for calls from Local Numbers
- Rates for calls from Regional/National
Numbers
- Rates for calls from Mobile Numbers
- Rates for Calls routed to a Mobile Destination
Number
- Contract Exit Fees
- Amount of Free time on 1300 numbers
- Call charge Caps (usually have much higher
rates)
A telecommunications company can structure these
fees, rates and charges in any complex combination that they
desire.
The rates, plans, bundles, product packages that
telecommunications companies advertise can be made to appear
extremely attractive.
However, they usually give in one hand and take from the other
and when everything is considered, you're not usually getting
the best deal. At the end of the day (sorry - month) all that
really counts is - "how much is your bill?"
Other Terms & Conditions may include:
- Fixed Contract Period/s
- Exit fees if you cancel before a specified
period
- Exit fees if you cancel at ANY TIME.
- The telecommunications company's ability to
change their Terms & Conditions and Fees without notice to
the customer.
It is important that you always read the
provider's Terms and Conditions.
Unfortunately most people don't have time to
check their account each month. Unless you have specialised
software or have the time to create complex
spreadsheets, its usually too complicated to analyse your monthly
call costs. Unscrupulous companies and salespeople often use this
to their advantage. We know of one
Australian telecommunications company where it has been common
practice to sign up the customer by promising one set of charges
and actually charging something totally different.
Unless you have the time, the software the inclination to analyse
every call charge on your account, you won't know precisely
what you're being charged and if that matches what was
advertised or promised to you.
All businesses need to be profitable to stay in
business and provide good customer service. Customer-Business
relationships should be a 'win-win' for both parties. At
Alltel, we also believe it is essential that
businesses behave and compete in a professional, ethical and
honest way.
No fearful 1300 bills here!
Some business owners who previously had their 1300
numbers or 1800 numbers with competitor carriers have said they
weren't using them because of the fear of receiving large
bills. You shouldn't have one and be afraid to use it.
We believe your 1300 number or 1800 number is a valuable
marketing tool to help your business to grow. Your success means
you'll stay in business and hopefully continue as our
long-term customer and we'll both have an ongoing
"win-win" business relationship.
We want you to be enthusiastic about advertising and using your
1300 number or 1800 number. It should provide you with a valuable
"return on investment". We provide our business
services to you at "no fear" prices. Anything else
would not be in your interest ... or ours.
Naturally, the amount of your 1300 bill depends on a
number of factors ...
- The number of calls you receive. Obviously, the
more you receive, the more business you should be doing.
- Where your incoming calls originate from - local,
regional/national or from mobile callers.
- How long you continue talking to those callers.
Remember: you don't pay for the first 20 minutes of a call to
your 1300 number if it's from a local landline caller.
However, if you redirect your 1300 number or 1800 number to your
mobile phone (as your destination number) and talk for half an
hour, then naturally you can expect that call cost to be
higher.
With our cheap 1300 number charges, we're
confident you'll be pleasantly surprised at just how
inexpensive it is to have your own 1300 number or 1800 number.
A range of CHEAP 1300 number monthly plans.
We understand that every business is different and
has different needs. We purposely designed a range of low-cost 1300
plans to suit every business from small to large. Many people ask
us how we're able to provide such a wide range of plans with
such low rates. There are several reasons ...
- Our focus is to provide customers with what they
want. Our management structure allows us to be flexible and
respond quickly to market requirements and industry changes.
- The major carriers have high overheads and
advertising costs that we don't.
- Our telecommunications business runs on a highly sophisticated
computer program which automates our administration, call logging
and customer accounts.
- Our customers are happy so they don't keep
calling us with problems and we don't get complaints. This
means we can provide excellent customer service with lower staff
levels and lower costs.
- Our system is paperless. Your monthly account is
sent to you by email, saving printing and postage costs.
- Your account is paid by direct debit, reducing our
account administration costs.
- We buy in bulk at wholesale rates from large
"behind the scenes" carriers.
- Our highly efficient business system enables us to
pass on the savings to our customers and provide you with our
exceptionally low rates.
Customer Service from telecommunications companies
can be frustrating.
Dealing with most other telecommunications companies
can be very frustrating. They tell you they care, but to their
low-paid call-centre staff, you're just another number. If
you have a problem, it doesn't usually get resolved ... it
just gets put off. You get tired of waiting in a queue or being
put "on-hold" and so you eventually give up. That's
what they want.
Because we own the business we have a vested interest in looking
after you and keeping you as a customer ... so our focus is on
giving you better service. When you call us, you'll often get
to talk directly with one of the business owners. We believe that
your loyalty is directly proportional to our customer service.
Several BIG benefits of 1300 numbers or 1800 numbers
for your business
The first and most obvious benefit is that 1300
numbers and 1300 numbers increase both the response rate to your
advertising and your effective geographical market area.
Business-wise, Australian consumers prefer to dial "Local
call" 1300 numbers and "Free call" 1800 numbers.
Potential customers are more likely to respond to your
advertising and will call from a larger geographical area if you
advertise an 1300 number or 1800 number rather than a number that
they can't identify as local. Potential customers also resent
having to phone your mobile number and are more likely to call a
competitor who makes it easy and inexpensive for them to call.
1300 numbers, 1800 numbers and 13 numbers are recognised and
accepted everywhere throughout Australia.
Other benefits of 1300 number and 1800 numbers
include:
Portability - Most growing businesses need to
relocate at some stage. One of the most important benefits for
the future growth of your business is the ability to retain your
advertised phone number and web address etc. You can retain your
advertised 1300 numbers or 1800 numbers and simply change the
destination number when required. No need to reprint your
marketing material or change your advertising. When you relocate
your business or your needs change, it's easy to change the
destination number - simply send us an email.
More professional. Large company image - 1300
numbers and 1800 numbers increase your businesses public
perception and create a larger more significant corporate image,
even for a small home-based business. In addition, our
inexpensive Virtual Office Services make it very easy to
create an extremely professional "large company
image".
Wider market reach - If you're only a
"local" business, then a normal number will do. However
if you want to market your products and services in a wider area
area, then an 1300 number or 1800 number is essential for your
business.
Scalability - We have a range of cheap 1300 number plans to suit any level of business and call volume. This means
that a new or small business with little call volume will pay
very little for their service. When your business grows and your
call volumes and usage increase, you can switch (for FREE) at any
time to a more appropriate 1300 number plan that will continue to keep your
costs low.
Ease of use (and account analysis) - While
1300 numbers and 1800 numbers are extremely simple to use, they
are highly configurable to suit various business requirements.
Our online system also provides the account holder with
additional caller information including the callers number
(providing the callers ID information is not blocked) as well as
additional tracking and measurement capabilities.
1300 numbers and 1800 numbers are becoming more
popular
Businesses are using them more and more because
...
- customers are more likely to call.
- they are portable
- they increase public perception and project a
professional image
- they create a more of a national presence
- they have reporting and routing capabilities that
normal numbers don't have
- they have dropped dramatically in price and are
now quite inexpensive. In fact, our 1300 number are so
inexpensive and simple to set up that even the smallest home
based business can't afford not to have one.
Consumers are using them because they're
inexpensive to call.
You can keep your 1300 number if you relocate
1300 numbers and 1800 numbers are portable. If you
relocate, you can change your destination number at no charge
just by calling our customer service number or by emailing us.
You won't need to reprint your stationery or notify customers
as your business 1300 numbers or 1800 numbers remain unchanged.
Online access to your call records and account
Our sophisticated online reporting and call analysis
allows you to check your account at any time and to analyse your
callers ... date, time, origin (local, national or mobile),
partial number of caller (limited to partial number because of
Privacy Laws), missed calls, busy, and the call duration of every
call.
One easy payment method.
To keep your costs low and to simplify your
accounting (and ours), we ask you to pay your account by Direct
Debit. Early each month (on or around the 5th of the month), we
send you your previous month's account by email. Then, on or
around the 12th of the month, your direct debit is used to pay
your account.
The quality differences between telecommunications
companies
Ever since the telecommunications industry was
deregulated in Australia, phone services have become just another
a commodity. Although a few major Australian carriers now have
their own "partial" networks, all telecommunications
companies use parts of the same fiber optic and cable network
backbone to transport their calls and data. While some
telecommunications companies claim that their service provides
higher call quality, there is actually very little difference
between the carriers.
The main difference between telecommunications companies is the
customer service levels that they provide. Many of the large
companies focus their customer service on large corporate
customers that spend the most.
At Alltel, we treat all customers equally and
provide the same high level of customer service and care across
the board.
The different types of 1300 number and 1800 number
suppliers
There are basically two types of companies in the
1300 number and 1800 number business. They are:
- companies that own and provide phone word
numbers
- "full service" telecommunications
companies like ours.
Phone word companies usually have a selection of
specific numbers which they have purchased at auction from ACMA
(smartnumbers). Some will offer to sell these to you at
ridiculously high prices. Most of them lease/sublease the numbers
or provide them to you under a shared use agreement where they
lease/sublease by area or region (eg. a State). This arrangement
can provide you with access to better phone word numbers but
you'll usually pay significantly more for both the monthly
fee and the call rates. It can also limit your future growth
outside that area. The phone word also retains the ultimate
ownership rights and control which can ultimately leave you at
their mercy, particularly the more you advertise and become
dependent on your number.
We are a "full service" telecommunications
company. We provide telecommunications services such as local,
long distance and mobile phone services. We also offer services
such as Live Answering, voice (voicemail) to email (voice2email),
fax to email (fax2email), recorded announcements etc. When
combined, these additional services become known as Virtual
Office Services.
More about 1300 numbers and 1800 numbers:
- Most Australians accept and regularly use 1300
numbers and 1800 numbers.
- There is increasing demand for new 1300 numbers
and 1800 numbers for business use.
- Experts say that 84% of current Internet users
rely on electronic media to search for product or service
information in order to make a purchase. The ability to find the
1300 number or 1800 number of a business on an internet
advertisement or website greatly improves it's success and
response rate.
- Good adverts featuring a 1300 number or 1800
number can generate up to 30% more enquiries.
- In a study accomplished by Bellcore (USA),
newspaper advertisements that were almost identical were
displayed and monitored. One group had a toll-free number and the
others didn't. The ads that included a toll-free number
received six times more calls than the regular number.
- If you want to increase your advertising response
by as much as 50%, use a 1300 number or 1800 number on product
literature.
- Fund-raising organisations have increased their
overall advertising response rate approximately 25% by adding a
1300 number or 1800 number in commercials, print ads and direct
mail that previously used only addresses.
Phone word numbers and SmartNumbers©
These are numbers that partially spell a word (eg.
1300 PIZZAS).
The "Australian Communications and Media
Authority" (ACMA - an Australian Government department)
controls all phone numbers in Australia. Sometime, somewhere,
someone decided that the government should make money from phone
numbers that spell words, so virtually every 1300 number, 1800
number and 13 number that spells a word has been earmarked by
ACMA. The licensing right to use these numbers is made available
through an auction process at the ACMA website
smartnumbers.com.au. The minimum bid required by a business
is $500.
You may be lucky to get a unique number that relates to your
business. However, most of the generic and good phone words or
smart numbers have have already been purchased by the phone word
companies. If you want one of these numbers, the appropriate
phone word company will charge you various fees for the rights to
use it. The number usually remains under the control of the phone
word company. You only pay for the licence to use it.
Are there benefits to having a phone word
number?
Yes and No. The Vanity number concept originated in
the USA. The phone word concept and industry is relatively new to
Australia and so far, consumers don't appear to have accepted
the concept. Australian consumers seem to be confused when
required to dial a word, while they are familiar and comfortable
with dialling numbers. This may change over time.
With the additional and potentially high costs of having a phone
word number, small to medium sized businesses don't seem to
be rushing to get them either.
However, if you're into marketing, eventually a good
memorable phone word 1300 number or 1800 number may increase the
response rate to your advertising. The main purpose of
advertising is to create something that consumers remember
(branding).
The most important "call to action" (call this number,
visit this website etc) part of your advertising is usually your
phone number or web address. Ideally, you also want the potential
customer to remember who you are, what you do and how to reach
you on the phone or the internet. If you can do this by having a
1300 or 1800 phone word number and domain that describes who you
are and what you do, you've got it made. For TV, Radio or
outdoor advertising this is probably more important. Generally
though, phone word numbers are probably more appropriate for
large corporations that really need to develop their brand name.
Phone word numbers don't work with all
phones
Apparently there are several different phone keypad
layouts in Australia, mainly on older phones. Just one example of
a different layout is that some keypads have the q and z on the 1
button, while others have the q on the 7 button and the z on the
9 button).
This could obviously cause problems for callers when trying to
dial a specific phone word rather than a number (eg. 1300
PIZZAS).
Don't assume that the phone word you've designed will
actually work correctly on all phones and be careful not to lock
yourself into a phone word number that has limited functionality.
The need to have a "phone word" number /
SmartNumber depends on ...
- the size of your business.
- your future business plans (expansion etc).
- the importance of "branding" your
business
- how much you need to pay to get one
- how much difference you think it will make
compared to a good "numeric" 1300 number or 1800
number
- its potential "return on investment"
(ROI)
- your ego!
If you can go to the ACMA Smart Numbers website and
get a suitable one yourself for minimal cost ... then go for it.
That way you'll have full control over it and your ongoing
costs should be about the same as a normal "numeric"
1300 or 1800 number.
However, if a phone word company has the phone word that you
want, then make sure consider it VERY, VERY CAREFULLY!
If you really want a phone word number, we can help
you to get it.
We GUARANTEE that we won't steal your phone
number idea in an attempt to sell or lease it back to you.
You'll probably discover that the best generic names have all
been taken. However, you can generally create a variation for
almost any type of business if you’re creative and spend
some time at it. You may need to create something more unique but
still appropriate for your business.
Call us on 1300 799 945 and we'll help you brainstorm some
ideas to get you started.
If you buy a SmartNumber, we can act as your
carrier
Once you've acquired your number at auction,
you'll receive the documents from ACMA. You then need to
generate a ROUPIN via the smartnumbers.com.au site.
Once you've done this, you simply open an account with us,
provide us with the ROUPIN and you'll have your new Smart
Number operating (usually) within 2 working days.
We always have a selection of good
"numeric" 1300 numbers available.
We hand-pick them from the ACMA number
"pool", so they’re better than you can get
directly from the pool. They can be ordered online and can
usually be activated within 1 business day.
Even the smallest business should have a good 1300
number or 1800 number. They're inexpensive and it
doesn’t take many new customers or referrals to be a great
investment!
We'll help you to get a great and cheap 1300 number!
Simply call 1300 799 945.
Which telecommunications company should I trust with
my business?
At Alltel, we offer very
inexpensive, competitive prices and rates ... but
we're not "cheap".
Our customers are professional business people.
After shopping around and considering the so-called
"cheap" options, they obviously prefer our inexpensive
prices and to partner with a professional company that
compliments their own business and professional attitude ... a
reliable company that doesn't let them down.
The number of costly complaints against
telecommunications companies is staggering. Don't be misled
into making a poor choice of telecommunications provider ... the
future of your business could depend on it.
BY THE WAY, WE'RE VERY
PROUD OF THE FACT THAT WE'VE NEVER HAD A COMPLAINT ... EVER.
THAT GOES FOR ALL OF OUR SERVICES ... AND THAT SPEAKS FOR
ITSELF.
What are the routing options for 1300 and 1800
numbers?
Calls can be routed in a various ways: depending on
the phone number being called, the location of the caller, and/or
the time of day, and can be further re-directed if the
destination number is busy or not answering. Our Routing Options
are a set of features that offer you the possibility of
determining one or more destination numbers based on the location
of the caller, the time of the call and the location of your
destination number/s.
1300/1800 number routing can be based on the
following options of which you (our customer) can choose ONE:
- Origin Dependent Routing
- Australia Wide Routing (1 area)
- State Based Routing (8 areas)
- Region Based Routing (58 areas)
- Mobile Based Routing (203 areas)
- Exchange Based Routing (4942 areas)
- Time Based Routing
- Call Splaying
- Call Forwarding on Busy/No Answer/Congestion
- Emergency Routing Procedure
Australia-wide Routing - Standard
configuration
Routes all fixed wire (landline) and mobile calls
to one answering point.
Note that this feature allows mobile calls (prefix 04) to be
treated differently to calls from landlines in Australia (eg.
barred)
State-based Routing - usually for companies
with multiple State offices
Routes fixed wire (landline) calls to one of up to 8
answering points based on the state of origin of the caller and
all calls from mobiles to a single answering point.
States are NSW, ACT, Victoria, Tasmania, Queensland, Western
Australia, South Australia and Northern Territory
Region-based Routing - usually for companies
with multiple regional offices (additional setup fee applies)
Routes fixed wire (landline) calls to one of up to
58 answering points based on the region of origin of the caller
and all calls from mobiles to a single answering point.
Examples of regions include Sydney, Wollongong, Newcastle,
Gosford
Mobile-based Routing - usually for multiple
mobile sales staff (additional setup fee applies)
Routes calls to an answering point based on the
geographic area of the caller.
Each of the 203 call collection areas can have two answering
points - one for fixed wire calls (landline) originating calls
and one for mobile originating calls.
This is the only feature that allows mobile originating calls to
be sent to multiple answering points
Exchange-based Routing (additional setup fee
applies)
This feature provides customers with a much greater
level of detail when selecting their call collection areas.
It allows the customer to define call collection areas based on
Telstra's Exchange boundaries where calls are routed to one
answering point for each group of one or more Telstra exchange
areas as designated by the Customer.
With this feature customers have the ability to route calls from
approximately 4900 call collection areas up to a maximum of 1000
answering points.
Note that mobile originating calls can only be routed to a single
answering point.
Time-based Routing
This feature allows calls to be redirected depending
on the time of day and the day of week.
It can be further combined with the origin dependent routing
services to allow calls from different areas to be redirected
across the country. *Currently we are not allowing this feature
to be combined with exchange based routing.
Each customer can have up to 11 time lists for their office.
A time list covers a single set of 24 hours which is applied to
selected days of the week and holidays of the year (both public
and business-based).
Each time list can provide time-based diversions for up to seven
C-numbers.
A common scenario would have a customer having one set of numbers
for weekdays, and another set for weekends and public
holidays.
Call Splaying
Calls are routed to different answering points based
on a pre-set ratio. Up to 20 numbers can be used. Percentages
must equal 100%.
Call splaying can only be combined with Call Forward.
*It cannot be combined with Timed Based or Area Based
routing.
Call Forward on Busy, No Answer or
Congestion
With this feature if there is a failure to connect
to a specified C-number it is possible to re-route the call to
another phone number.
This can be done using a timer. If the call is not answered
within a specified number of seconds the call is re-routed to an
alternative C-number.
A customer may request up to three consecutive forwards for each
answering point.
Emergency Routing Plan (ERP) (additional
setup fee applies)
Allows a customer to quickly implement an
alternative pre-set suite of phone services for their 1300 &
1300 numbers.
This feature can include Origin Dependent and Timed Based
routing.
*It cannot include call screening.
A customer may specify up to two ERPs for each 1300 or 1800
number they hold.
* All Trademarks are the property of their
respective owners.
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